SHIPPING POLICY

Shipping in Romania is free of charge. We deliver in person in Bucharest and via Fan Courier or Urgent Cargus across the country. The package will get to you in up to 7 working days since order confirmation.

For international shipping, please contact us for more details regarding delivery fees and time estimates since it may vary from country to country.

REFUND POLICY

If you’re not entirely satisfied with your purchase, we’re here to help.

You can return your purchased lamp in 30 calendar days from the day you received it. To be eligible for the return, your item must be in the same condition as received and in the original packaging. You must also present the receipt or proof of purchase. Items that are not in their original condition, are damaged or missing parts for reasons not due to our error and items returned more than 30 days after delivery can not be refunded.

Once we receive the product back, we’ll inspect it and notify you by email. If the product is as expected, we’ll initiate a refund to your credit card (or original method of payment). Your refund shall take a few working days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable, the cost of return shipping will be deducted from your refund. 

For further details and directions, please contact us at home@glom.ro. Let us know about your refund motives and present a proof of purchase. We want to make this experience as easy and pleasant as possible.